Zendesk, Inc. (ZEN) delivers software-as-a-service (SaaS) solutions to organizations. It provides a single customer service interface to organizations to manage all their one-on-one customer interactions. Its products are designed to incorporate and innovate based on customer feedback obtained through beta and Early Access Programs (EAPs).
Given the reliability of CRM solutions in remotely managing customer interactions, door delivery services and analysis of consumer behaviors, most businesses are likely to depend more on them to maintain hybrid working models even after the pandemic. The size of the global CRM market size is projected to hit $113.46 billion by 2027.